The e-concierge application

The e-concierge application

The e-concierge application

Improve the experience of your customers by simplifying their holidays (follow their satisfaction, know their tastes and thus propose adapted offers) but also your daily life as an operator with a reduction of the traffic at the reception, additional sales… generated by the application.

Target your communications with reporting and notifications.

The e-concierge application

Features

Declaration of arrival times

Digital state of play

Schedule of activities

Reporting

Digital reception booklet

Online orders

Sending notifications

The e-concierge application

Features

Declaration of arrival times

Digital state of play

Schedule of activities

Reporting

Digital reception booklet

Online orders

Sending notifications

The e-concierge application

Features

Declaration of arrival times

Digital state of play

Schedule of activities

Reporting

Digital reception booklet

Online orders

Sending notifications

The e-concierge application

The benefits

Simplify and improve your customer's stay

Your client can consult in real time all the information useful for his stay (activities in the vicinity, doctors etc…). We offer a check-in/check-out and incident management functionality. You can also communicate with your customers by sending them notifications.

Develop your additional sales

Before or during the stay, the customer can pre-book option kits, book and pay for activities. You are organising a special evening (Happy Hour, paella evening…), remind your customers by sending them a notification! Your shops are putting on a special operation, let them know! Offer your customers to book directly on your website without commissions.

Track your customers' satisfaction

The customer can rate the animations, the ratings are not at the expected level? Take the necessary measures! You want to integrate a satisfaction survey when your customer leaves? Nothing could be easier: you can collect and analyse the results without re-entering data!

Simplify and improve your customer's stay

Your client can consult in real time all the information useful for his stay (activities around him, doctors etc…). We offer a check-in/check-out and incident management functionality. You can also communicate with your customers by sending them notifications.

Develop your additional sales

Before or during the stay, the customer can pre-book option kits, book and pay for activities. You are organising a special evening (Happy Hour, paella evening…), remind your customers by sending them a notification! Your shops are putting on a special operation, let them know! Offer your customers to book directly on your website without commissions.

Track your customers' satisfaction

The customer can rate the animations, the ratings are not at the expected level? Take the necessary measures! You want to integrate a satisfaction survey when your customer leaves? Nothing could be easier: you can collect and analyse the results without re-entering data!

Know and analyse your customers' tastes

With the solution’s management tool, you can analyse the tastes of your customers and thus develop promising sectors!

Reduce your costs and environmental impact

Reduce your printing costs by presenting all your activities directly on digital media. Reduce your environmental impact and maximise your operational efficiency at the same time. You can easily modify each content in real time.

A simple and rich administration tool

Via a simple and intuitive interface, you can set up and administer your application independently!

Know and analyse your customers' tastes

With the solution’s management tool, you can analyse the tastes of your customers and thus develop promising sectors!

Reduce your costs and environmental impact

Reduce your printing costs by presenting all your activities directly on digital media. Reduce your environmental impact and maximise your operational efficiency at the same time. You can easily modify each content in real time.

A simple and rich administration tool

Via a simple and intuitive interface, you can set up and administer your application independently!

Cool'n Camp is interfaced with many business software

PMS, intervention management, click and collect, activity booking, customer satisfaction, deposit taking…

Cool'n Camp is interfaced with many business software

PMS, intervention management, click and collect, activity booking, customer satisfaction, deposit taking…

FAQ e-concierge application

Frequently asked questions

The price varies according to size and features and works on the basis of an annual subscription that is automatically renewed on the anniversary date.