July 18, 2023
E-concierge applications improve your customers’ experience. They allow you to :
Traffic at the reception desk is reduced thanks to e-concierge applications that allow customers to access all the information they need for their stay directly on their phone, order additional services directly from their application (towels, sheets, fridge rental…), check in digitally or report any problems they may have during their stay.
In summary, all these features mean that customers don’t have to visit or call the reception desk, and waiting times are significantly reduced.
Better customer support, as this type of application allows customers to enjoy :
An e-conciergerie application can be used to offer vacationers a personalized experience, thanks in particular to :
By responding quickly and efficiently to these requests, the campsite provides personalized customer service.