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How can an e-concierge application improve your campsite's customer relations ?
July 18, 2023
E-concierge applications improve your customers’ experience. They allow you to :
- Reducing waiting time at reception
Traffic at the reception desk is reduced thanks to e-concierge applications that allow customers to access all the information they need for their stay directly on their phone, order additional services directly from their application (towels, sheets, fridge rental…), check in digitally or report any problems they may have during their stay.
In summary, all these features mean that customers don’t have to visit or call the reception desk, and waiting times are significantly reduced.
- Better customer support
Better customer support, as this type of application allows customers to enjoy :
- Improved accessibility (application available at any time of the day or night)
- Better reactivity (customers can report problems or needs, and campsites are informed in real time and can react quickly)
- Greater flexibility (customers have “assistance” for all their needs on a single tool)
- Personalized customer experience
An e-conciergerie application can be used to offer vacationers a personalized experience, thanks in particular to :
- Gathering data on customers’ tastes, the events they enjoy most… This data allows the campsite to better understand its customers’ needs and preferences, and to personalize their experience based on this information.
- Personalized communications, allowing campsites to communicate on a one-to-one basis with each customer and run targeted communication campaigns.
- Personalized customer service, allowing customers to request additional services via the application, or report problems or special needs.
By responding quickly and efficiently to these requests, the campsite provides personalized customer service.
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