December 14, 2023
The start of the 2024 season is fast approaching, and you want to be as prepared as possible to welcome your customers in the best possible conditions?
Here are a few tips:
It’s essential to always have up-to-date content in the application for two reasons:
This is essential to ensure that reservations are exported correctly from your PMS to Cool’n Camp.
Without this up-to-date link, your customers won’t be able to find their stay on the application. You’ll find information on the date of the last reservation import in the “Dashboard” tab of your back office.
If the message is displayed in red or the last import was made several days ago, there’s probably a problem.
In this case, don’t hesitate to contact Cool’n Camp support on 0 806 80 03 60 or firstname.lastname@example.org, who will tell you how to proceed.
With an email campaign, here you don’t have to do a thing: for each reservation identified, we automatically send your customers an email inviting them to download the application.
However, it may also be appropriate to communicate about the application via your website and/or social networks, which are often consulted by your customers.
Several tools are available in the “Help” section of your back-office to help you communicate about the application (posters, QR codes…) and should be placed in strategic areas of your campsite for greater effectiveness (reception, bar, snack bar, grocery store, swimming pool…).
As soon as your customers arrive at your establishment, make sure that the reception staff inform them of the existence of an application and explain how to find their stay.